Every Nancy Niepess Fashion headband, fascinator and hair accessory is handmade in Queensland and packed with care, so it arrives looking just as beautiful as when it left the workroom. This page explains our shipping costs, delivery times, local pickup and international orders.
Shipping Rates
| Option | Cost | Details |
|---|---|---|
| Australia Wide Shipping | $10.00 flat rate | Available for all Australian addresses |
| Free Shipping | Free | Australian orders of $70 or more |
| Local Pickup | Free | 9 Kentucky Ct, Little Mountain QLD 4551. Call 0417 462 990 before pickup |
| International Shipping | $35.00 flat rate | Destinations outside Australia |
Shipping costs are calculated automatically and shown at checkout before you pay, so there are no surprises. The free shipping threshold is based on your order total after any discounts are applied.
Processing and Dispatch
Each piece is handmade in small batches, and we take care to pack every headpiece so its shape, petals and feathers are protected in transit. We aim to dispatch orders as quickly as possible, usually within 1 to 3 business days of payment. Orders placed on weekends or public holidays are processed the next business day.
You will receive an email confirming your order straight after checkout, and we will keep you updated by email as your order progresses. Please check your spam or promotions folder if you do not see our emails.
Estimated Delivery Times
| Destination | Estimated delivery after dispatch |
|---|---|
| Queensland | 2 to 5 business days |
| NSW, VIC, ACT, SA and TAS | 3 to 7 business days |
| WA and NT | 5 to 10 business days |
| Regional and remote areas | Allow extra time |
| International | Varies by country, usually 1 to 4 weeks |
Delivery times are estimates only. They are set by the carrier and can be affected by weather, public holidays, peak periods such as Christmas and the spring racing season, and other events outside our control.
Local Pickup
If you are on the Sunshine Coast, you can choose free local pickup at checkout and collect your order from 9 Kentucky Ct, Little Mountain QLD 4551. Please call 0417 462 990 before coming so we can make sure your order is ready and someone is home to hand it over.
International Orders
We ship internationally for a flat rate of $35 AUD. International customers are responsible for any import duties, taxes or customs fees charged by their country. These are not included in the price or shipping cost, and are set by your local customs authority. Delivery times vary depending on the destination and customs processing.
Delivery Address
Please double check your delivery address at checkout, including your unit number and postcode. We cannot be responsible for parcels sent to an incorrect address entered at checkout. If you notice a mistake, contact us as soon as possible and we will do our best to update it before your order is dispatched.
Lost, Delayed or Damaged Parcels
If your parcel has not arrived within the estimated time, or it arrives damaged, please contact us with your order number. For damaged items, please get in touch within 7 days of delivery where possible and include a photo of the item and packaging. We will work with you and the carrier to put it right, in line with our Refund and Returns Policy and your rights under the Australian Consumer Law.
Frequently Asked Questions
How much is shipping?
Shipping within Australia is a flat $10. Orders of $70 or more ship free Australia wide. International shipping is a flat $35 AUD.
Do you offer free shipping?
Yes. All Australian orders of $70 or more qualify for free shipping.
Can I pick up my order?
Yes. Choose local pickup at checkout and collect from Little Mountain QLD 4551. Please call 0417 462 990 before pickup.
How long will my order take to arrive?
Orders are usually dispatched within 1 to 3 business days. Most Australian deliveries arrive within 2 to 10 business days after dispatch, depending on your location.
Do you ship internationally?
Yes, for a flat rate of $35 AUD. Any import duties or taxes are the responsibility of the customer.
Will my fascinator be crushed in the post?
Every headpiece is packed carefully to protect its shape. If anything arrives damaged, contact us within 7 days of delivery where possible.
Can I change my delivery address after ordering?
Contact us as soon as possible. If your order has not been dispatched, we will do our best to update it.